Every interaction between your staff and customers will have a positive or negative effect on your brand. If you want to make sure it’s positive, let Sing and Inspire loose on your team!
Training to address...
Attitude
- Goal setting
- Self Motivation
- Confidence
- Personal Identity
- Company Identity
- Individual Power
- Coping with Nerves
- Gaining Confidence
- Presentation
- Engagement
Voice
- Breathing
- Posture & Alignment
- Projection
- Diction
- Forward Placement & Resonating
- Pace
- Clarity of Speech
- Pitch, Tone & Intonation
- Manipulating the Voice
- Positive Language
- Call Control
- The Voice in Customer Service
- Vocal Health's friends and enemies!
NLP
- Language in Customer Service
- Conflict Resolution
- Call Control
- Sales
- Customer Experience & Satisfaction
The human voice might be the most under-used asset in your business. The right tone and some well-chosen words can turn any situation on its head – whether you’re closing a sale, diffusing conflict or resolving a grievance.
On the flip side though, the voice can be a liability too. Just a single word taken the wrong way can destroy a conversation!
And if you work in a voice-heavy industry, that’s not something you can leave to chance.
Sing and Inspire’s vocal training is all about taking control – mastering voice and message to improve communication with customers and colleagues. There won’t be any singing here - that’s just for our team building days! Today is all about vocal techniques and their impact on day to day business.
So, do you talk for a living?
Our training courses are especially popular with call centre workers, as well as others who rely on their voice, from sales teams to managers. But it doesn’t end there. We work with teachers, barristers, public speakers, broadcasters... even the clergy.
If your livelihood depends on your voice – or your team’s voice – we should talk!
Ask us about...
Vocal Health
Using the voice to improve customer service and fight off stress at work. More...
Vocal Power
Using Voice Awareness and NLP for empathy and call control. More...
Vocal Power in Presentation
Calling on a full range of performance techniques to polish presentation and sales skills. More...
Or your very own vocal experience!
Nothing is prescriptive. Tell us what you need to achieve and we’ll build a fully bespoke training day, where each exercise relates back to specific business goals.
Share the experience
Team building & training that'll always hit the high notes!
Click below to find out how we can get the whole team involved... even the reluctant few!