You’ve heard the old adage, It ain’t what you say, it’s the way that you say it...well truth be told, it’s both! And that’s what Vocal Power is all about.

Going beyond our Vocal Health Training (that’s about getting the most from your voice), Vocal Power gets voice and message working in harmony.

It’s a one-day fast track to great customer service and motivation at work - boosting attitude, confidence and awareness of how our behaviour influences the customer.

We’ll be looking at...

• Vocal Techniques - Projection, Forward Placement, Posture & Breathing...everything that impacts on vocal health and the finished sounds we produce
• Empowerment - using NLP to influence conscious behaviour...the key to controlling attitude and taking responsibility
• Rapport - building empathy and listening skills to change outlook and use of language
• Adoption of Skills - practical head and body exercises to trigger long-term change
• Follow-up - extra sessions from one-to-one coaching to team performance reviews...whatever’s needed

So what’s the end result?

As new skills take hold, you’ll be seeing a striking difference in all aspects of team performance:

Your agents will...

• Work with confidence and enthusiasm
• Give new levels of customer service
• Create the best impression
• Look after their voices
• Take responsibility
• Work together

And your managers will...

• Focus team members on the customer experience
• Keep Vocal Power lessons alive
• Nurture teamwork and personal development
• Enhance their own leadership skills
• Explore new methods of motivation
• Inspire the best in others

Whether you’re selling or managing awkward calls, Vocal Power is designed to give you control of the conversation. Take a look at us in action.

Vocal Power training in South Wales (Cardiff, Newport, Swansea) and Bristol, Bath and London. And tomorrow the world!