If you talk for a living, you have to take care of your voice. Sing & Inspire will show you all the latest vocal health techniques and make sure you and your team will never be lost for words

Training for...

  • Call Centre Agents
  • Telesales
  • Field Sales
  • Managers
  • Teachers
  • Barristers
  • Public Speakers
  • Broadcasters
  • Clergy

Outcomes...

Attitude

  • Goal setting
  • Self Motivation
  • Confidence
  • Personal Identity
  • Company Identity

Voice

  • Breathing
  • Posture & Alignment
  • Projection
  • Clarity & Diction
  • Forward Placement & Resonating
  • Pace
  • Tone & Intonation
  • Positive Language
  • Call Control
  • The Voice in Customer Service
  • Vocal Health's friends and enemies!

We could talk all day about the importance of vocal health! In any voice-heavy role, it’s the key to motivation, performance and productivity. But do you and your staff have a daily routine designed to keep everyone talking?

Sing and Inspire’s Vocal Health Training is going to ring the changes. We’ll be shaking off bad habits and creating a new regime that will keep your voice in peak condition – whatever your line of work.

We’ll be looking at...

  • Posture & Breathing - and how they influence the way we sound to customers over the phone
  • Tone & Clarity - how to sound more positive and create a warm impression
  • Relaxation - tips for handling stressful calls without losing control
  • Focus - how to filter out background noise and deal with the matter in hand
  • And Staying Vocal - daily exercises to make sure you keep up the good work

So what’s the end result?

In the weeks and months after training, our clients have seen lots of surprising dips and spikes in their performance charts!

Going Up...

  • Productivity - with new levels of morale and motivation
  • Call Resolution - thanks to clarity, focus and lack of repetition
  • Customer Satisfaction - that comes from resolution and engagement with the caller

And Going Down...

  • Long Term Absence - as we fight off stress and voice-related illness
  • Casual Sickness - less of those irksome days of feeling below par

When you look after the voice, there are ripples all the way through your business. If that’s the boost you need, take a look at us in action.

I will do all the vocal exercises on the bus in the morning and I will ignore the reactions of others around me and sing like a bird

Adam Kelly, Customer Services Agent, Admiral Insurance

We don't sing all day! We love to talk, so call 02920 450046 and tell us all about your team

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Contact Sing & Inspire

call us on: 02920 450046
or email us here

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